Responsible Gaming at JB.COM – Safe & Fair Play

JB.COM operates under a licence issued by the Curaçao Gaming Authority (CGA) and follows its standards for responsible gambling. The platform recognises that gambling carries risks for some users and provides tools, processes, and support channels to help players stay in control. Player safety is built into the platform’s operations from account registration through to financial controls and external referrals. The sections below cover the specific protections and resources available on JB Casino.

Who Can Play on JB Casino

JB.COM is available to adults only. The minimum age to register and play is 18 years, or the legal gambling age defined by the laws of the user’s jurisdiction if that threshold is higher than 18.

Age verification takes place at the registration stage. Until verification is completed, the account remains limited – certain functions, including withdrawals, are unavailable until the platform confirms the user meets the age requirement. JB.COM does not use its marketing or advertising to target minors or individuals who are in vulnerable circumstances. This applies to all promotional channels, including partnerships and affiliate programmes.

Deposit, Loss and Wagering Limits on JB.COM

JB.COM allows players to set their own financial limits as a preventive control. Three limit types are available, each with a daily, weekly, or monthly scope:

• Deposit limit – caps the total amount that can be deposited within the chosen period;
• Loss limit – stops further play once net losses reach the threshold;
• Wagering limit – restricts the total bet volume placed within the period.

The direction of a limit change determines when it takes effect. Reducing a limit (tightening the protection) applies immediately – the new lower threshold is active as soon as the change is saved. Increasing a limit or removing one takes effect only after a cooling period, giving the player time to reconsider before the change is applied. This asymmetric design prevents impulsive increases during high-engagement sessions.

Set Limits

Session Limits and Reality Checks

Session limits and reality checks are time-based controls that operate separately from financial limits. A session limit sets a maximum duration for a single gambling session. When the time is reached, the session ends and the player is logged out.

Reality checks are periodic on-screen notifications that appear at intervals chosen by the player. Each notification shows how long the current session has been running and gives the option to continue or log out. The purpose is to interrupt sustained play and prompt the player to make a conscious decision about whether to continue rather than remaining in the game by default.

Both tools are configured in the account settings under the responsible gaming section. They can be set before starting a session and adjusted between sessions. Unlike financial limits, session controls can typically be changed without a mandatory cooling period, but they take effect from the next session once updated.

Responsible Advertising and Marketing Policy

JB.COM’s marketing policy limits how and where promotional content is placed. Advertising is not directed at:

• Individuals under 18 or below the local legal gambling age;
• Players who are self-excluded or otherwise subject to access restrictions;
• Audiences in jurisdictions where gambling advertising is prohibited or restricted.

Partners and affiliated marketers who promote JB.COM are required to display 18+ age labels on all content and to avoid placing ads in contexts primarily accessed by minors. Promotional materials do not frame gambling as a method to address financial problems, debt, or personal difficulties. The platform does not imply that gambling produces reliable or predictable income.

Underage Gambling Prevention

To reduce the risk of minors accessing gambling platforms through shared devices, parents and guardians are advised to:

• Use parental control or content-filtering software to block gambling websites;
• Log out of gambling accounts when not in use and avoid saving passwords in shared browsers;
• Keep devices used for gambling physically inaccessible to children;
• Monitor browser history on shared devices for signs of gambling activity.

If there is reason to believe a minor has created an account or is accessing the platform, report it directly to the responsible gaming team at [email protected]. The report is handled in confidence and the team will investigate and take the appropriate action, including account closure if a minor’s use is confirmed.

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Account Review and Source-of-Funds Checks

JB.COM applies a risk-based compliance approach across its user base. This means the level of review applied to an account is proportional to the assessed risk profile rather than uniform for all users. Reviews may be triggered by transaction volume, account activity patterns, or standard regulatory requirements.

The purpose of these checks is to confirm that gambling remains within lawful and safe parameters for the specific user. An account review is not a penalty – it is a standard process that affects a portion of users in line with the platform’s compliance obligations under CGA licensing.

What Documents May Be Requested

Depending on the nature of the review, the platform may request one or more of the following:

• Government-issued photo identity document – passport, national ID card, or driving licence;
• Proof of address – a utility bill, bank statement, or official correspondence issued within the last 90 days;
• Proof of payment method ownership – confirming that the deposit source belongs to the account holder;
• Source of funds documentation – payslips, bank statements showing regular income, or other evidence of the origin of deposited funds.

Documents are submitted through the account settings section. Reviews are typically completed within 24–48 hours. The account remains active during the review, but withdrawals may be held until the check is cleared.

Getting Help – Support Resources

Players who have concerns about their gambling habits or want to discuss responsible gaming options can contact JB.COM directly:

• Responsible gaming team: [email protected];
• Live Chat: available 24/7 through the JB.COM website and Help Center.

For independent and confidential support outside the platform, the following organisations provide free assistance:

• Gambling Therapy – online support and counselling service available internationally (gamblingtherapy.org);
• GamCare – advice, support, and free helpline for those affected by gambling (gamcare.org.uk).

Local support services may also be available depending on the user’s jurisdiction. Gambling Therapy’s directory at gamblingtherapy.org includes country-specific resources across multiple regions.

Frequently Asked Questions